Privacy Policy
COLLECTION OF INFORMATION
Information you provide to us
We collect information that you provide to us directly. For example, you share information directly with us when you create an account, fill out a form, submit a product review through our websites or comment on our blog, make a purchase, call or text us, communicate with us via third-party platforms and on social media, sign up to join our email list, request customer support, or otherwise communicate with us. The types of personal information we may collect include your name, email address, shipping and billing address, telephone number, credit card and other payment information, information about your needs, and any other information you choose to provide.In some cases, we may also collect personal information you provide about others, such as when you purchase an electronic gift card for someone and request that we deliver it electronically, or decide to purchase and ship products to someone. We will use this personal information to fulfill your requests. Information We Collect Automatically When You Interact with Us When you access or use our Websites, we automatically collect certain information, including:
- Transactional Information: When you make a purchase or return, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction;
- Device and Usage Information: We collect information about how you access our Websites, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, browser type, and app version. We also collect information about your activity on our Websites, such as access times, pages viewed, links clicked, and the page you visited before navigating to our Websites;
- Information Collected by Cookies and Similar Tracking Technologies: We (and our service providers) use tracking technologies, such as cookies and web beacons, to collect information about you. Cookies are small data files stored on your hard drive or in device memory that help us improve our Websites and your experience, see which areas and features of our Websites are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that we use on our Websites and in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies and how to disable them, see the ‘Your Choices’ section below.
Information We Derive
We may derive information or make inferences about you based on the information we collect. For example, we may make inferences about your location based on your IP address or make inferences about your preferences and interests based on your profile information. We use the information we collect to personalize and improve your experience on our websites. We also use the information we collect to:- Provide and deliver our products and services, process transactions and returns, and send related information, including confirmations, receipts, invoices, customer experience surveys and recall notices;
- Communicate with you about products and events offered by our company and others, provide news and information that we think will be of interest to you;
- Provide and administer our loyalty program;
- Personalize the ads you see on third-party platforms and websites;
- Send you technical notices, security alerts, and administrative and support messages;
- Respond to your comments and questions and provide customer service;
- Monitor and analyze trends, usage and activities related to our websites;
- Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activities and protect the rights and property of our company and others;
- Debug to identify and repair errors on our Sites;
- Comply with our legal and financial obligations; and
- Carry out any other purpose described to you at the time the information was collected.
We share personal information in the following circumstances or as described in this policy:
- We share personal information with vendors, service providers and consultants who need access to personal information to provide services to us, such as companies that assist us with web hosting, shipping and delivery, payment processing, fraud prevention, customer service and marketing and advertising;
- If you submit a product review or comment, we will share that information publicly on our websites;
- We may disclose personal information if we believe that disclosure is in accordance with or required by any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements;
- We may share personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property and safety of our company, our users, the public or others;
- We share personal information with our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests;
- We may share personal information in connection with or during negotiations relating to any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company;
- We share personal information with your consent or at your direction; and
- We also share aggregated, anonymized, or anonymized information that cannot reasonably be used to identify you.